Question 1

What is ELO?

Accepted Answer

ELO is an AI business agent that operates on your own WhatsApp Business number via the official Cloud API. It automates sales quotes, orders, payment links, PDF proformas, and support for merchants in Latin America and Africa — tax invoices are issued by your connected invoicing tools, not by ELO.

Question 2

How does WhatsApp business automation work with ELO?

Accepted Answer

You connect your own WhatsApp Business number through Meta Embedded Signup (official Cloud API). There are no shared ELO numbers. When customers message you, ELO's AI quotes from your catalog, creates orders, sends payment links, and confirms payments — 24/7.

Question 3

Does ELO work with WhatsApp Business?

Accepted Answer

Yes. ELO uses the official WhatsApp Business Platform (Cloud API). You complete Embedded Signup with your own Business number; ELO never routes customer traffic through a shared third-party number.

Question 4

Can ELO send payment links on WhatsApp?

Accepted Answer

Yes. ELO automatically generates and sends payment links inside WhatsApp conversations. It supports Stripe, Mercado Pago, Flutterwave, and e-Kwanza — the leading payment providers for LatAm and Africa.

Question 5

Do my customers need to download an app to use ELO?

Accepted Answer

No. ELO operates entirely inside WhatsApp, which your customers already use. There are no app downloads, no new accounts, and no friction — just instant AI-powered commerce over a familiar messaging platform.

Question 6

What countries does ELO support?

Accepted Answer

ELO is built for merchants in Latin America (Brazil, Mexico, Colombia, Argentina, and more) and Africa (Angola, Nigeria, Kenya, Ghana, and more), with pricing adapted for each market. It also supports merchants globally.

Question 7

How much does ELO cost?

Accepted Answer

Plans start at $16/month (USD) for Starter, $39 for Growth, $79 for Business, and $123 for Scale. Regional checkout may show your local currency. All plans include a free trial.

Question 8

Can I automate sales and orders on WhatsApp?

Accepted Answer

Yes. ELO's AI agents handle the entire sales flow on WhatsApp: product discovery, quoting, order creation, payment collection, and post-sale support — all automated, all inside WhatsApp.

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